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service desk, gestion anomalie, gestion de ticket, resolution, crystal report, business object, etats, base de connaissance, knowledge management, saisie appel, itil, slm, sla,ola, slc, niveau de service, type appel, priority, priorité, itsm, exin, refere
service desk, gestion anomalie, gestion de ticket, resolution, crystal report, business object, etats, base de connaissance, knowledge management, saisie appel, itil, slm, sla, ola, slc, niveau de service, type appel, priority, priorité, itsm, exin, refere
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