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ITSM (IT Service Management) and BSM (Business Service Management) are each perspectives on the same concept. ITSM means thinking of IT as a cohesive set of business resources and capabilities, while BSM is focusing more on the ability to link service as
ITSM, ITSM.us, ITIL, jan vromant, vromant, consulting, information technology service management, service management, information technology infrastructure library, infrastructure library, COBIT, CGEIT, governance, outsourcing, ISO/IEC20000, sourcing stra
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