You've reached Mark Orlan's blog. Mark is a customer-centric, Senior Technology Leader based in Toronto Canada. Mark shares his insights on the Customer Experience, Customer Service, Technology, and Social Community Management, as they arise a
This blog challenges the assumptions that underlie prevailing approaches to management research, customer strategy and marketing. It emphasises the importance of customer experience design to profitable growth.
This is a blog for current and former tenants and other customers of Friedlaenders Real Estate (Now known as FRE) to Talk about their experience and poor customer service. This blog is not run by Friedlaenders and is not working on behalf of Friedlaenders
This blog deals with all things customer experience and support, putting together a collection of best practice, analysis and innovative improvement ideas.
Providing dazzling customer service is the only way to win in the age of social media and citizen journalism! Hospitality Basics revisits the fundamental
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Making the automotive customer experience that much better...your one stop spot for everything and anything about cars and trucks. (by Maguire Auto Group)